Terms & Conditions

01 Introduction

Welcome to Razzaq Engineering Services ("Company," "we," "our," "us"). These Terms & Conditions ("Terms") govern your use of our website https://razzaqengineering.com (the "Website") and our engineering services.

By accessing or using our Website and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website or services.

02 Definitions

• "Company" refers to Razzaq Engineering Services - RES Pakistan
• "Services" includes RCC core cutting, diamond drilling, wall sawing, Reroitting , Building strutucre strengtheng , and all related engineering services
• "Client" / "Customer" refers to any individual or entity using our services
• "Website" refers to https://razzaqengineering.com and all subdomains
• "Content" refers to all text, images, videos, and materials on our Website

03 Our Services

Razzaq Engineering Services provides professional engineering and construction services including:

• RCC Core Cutting & Diamond Drilling
• Wall Saw Cutting & Wire Sawing
• Retrofitting (Residential & Commercial)
• Building Strengthening System Installation & Maintenance
• Sale of Power Tools, Core Cutting Machines & Accessories
• General Construction & Engineering Consultation

All services are subject to availability and may vary by location. We reserve the right to modify or discontinue any service without prior notice.

04 Quotes, Pricing & Payments

4.1 Quotations

• All quotes provided are valid for 15 days from the date of issue unless stated otherwise
• Quotes are based on information provided by the client and may change if requirements change
• Site inspection may be required for accurate pricing

4.2 Pricing

• All prices are in Pakistani Rupees (PKR) unless otherwise specified
• Prices are subject to change without notice
• Additional charges may apply for emergency, after-hours, or holiday services

4.3 Payments

• Payment terms will be specified in the service agreement or invoice
• Advance payment may be required for certain projects
• Late payments may incur additional charges
• We accept bank transfers, cash, and other agreed payment methods

05 Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information about your project requirements
• Ensure safe and accessible work sites for our team
• Obtain necessary permits and approvals (unless arranged with us)
• Make timely payments as per agreed terms
• Not interfere with or obstruct our work processes
• Notify us of any changes to project requirements promptly

06 Intellectual Property

All content on this Website, including text, graphics, logos, images, videos, software, and design, is the exclusive property of Razzaq Engineering Services and is protected by Pakistani and international copyright laws.

You may not:

• Reproduce, distribute, or transmit any content without our written permission
• Use our trademarks, logos, or brand assets without authorization
• Modify, create derivative works, or reverse engineer any part of our Website

07 Limitation of Liability

To the fullest extent permitted by law, Razzaq Engineering Services shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Damages resulting from client's failure to provide accurate information
• Delays caused by factors beyond our reasonable control (force majeure)

Our total liability for any claim shall not exceed the amount paid by the client for the specific service.

08 Warranty & Quality Assurance

• We provide warranty on workmanship as specified in individual service agreements
• Product warranties are provided by manufacturers and subject to their terms
• Warranty does not cover damage from misuse, neglect, or unauthorized modifications
• Quality assurance inspections are conducted for all completed projects

09 Cancellation & Refund Policy

9.1 Service Cancellation

• Service cancellation must be communicated in writing
• Cancellation charges may apply based on work already completed
• Advance payments may be non-refundable for customized orders

9.2 Product Returns

• Products may be returned within 7 days of purchase if unopened and in original condition
• Return shipping costs are borne by the customer unless the product is defective
• Refunds are processed within 7-14 business days after receiving returned items

For complete details, please refer to our Refund Policy.

10 Privacy Policy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

11 Third-Party Links

Our Website may contain links to third-party websites or services. We do not endorse or assume responsibility for the content, privacy policies, or practices of any third-party sites. You access such links at your own risk.

12 Termination

We reserve the right to:

• Terminate or suspend your access to our Website and services at our discretion
• Refuse service to anyone for any reason at any time
• Modify or discontinue any part of our services without notice

13 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Islamabad, Pakistan.

14 Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of our Website and services after changes constitutes acceptance of the updated Terms.